Browsing 311
Online There are multiple ways to find what you are looking
for. You can browse all services, filter services by population or service type,
or navigate the Site Map.
Using 311
Online Search Having trouble finding what you need? Give
search a try. 311 Online offers basic keyword search as well as advanced
search.
Search Tips
Capitalization Searches for Voter, voter, and vOtEr will all return
the same results.
Using AND in Searches Searching for voter registration will return
results for both voter and registration. You do not have to include the word AND
in the search.
Searching for a Phrase If you want to find results with an exact
phrase, place quotation marks around the search terms. Searching for "voter
registration" will search for those exact words in that exact order.
Expanding a Search If you want to expand a search, use the word OR.
Searching voter OR registration will return results with voter or
registration.
Excluding a Search Term If you want to exclude a search term, use
the word NOT in front of the excluded term. Searching for voter NOT registration
will return results with voter and without registration.
Using 311 Online Site Finder Map
For Best results when viewing the map, please use one of the following
browsers:
Windows XP Vista
Internet Explorer 6 (XP only), 7, and 8
Firefox 3 and 3.5
Safari 4
Chrome 2
Mac OS X Leopard (10.5) and Snow Leopard (10.6)
Firefox 3 and 3.5
Safari 4
Accessibility 311
strives to provide better accessibility. Although 311 Online is only available
in English, assistance in over 170 languages is available by calling 311.
311 Online also provides accessibility features such as printer friendly
pages and text sizing.
Feedback 311 is
always looking for feedback to improve the services it offers. If you would like
to leave feedback about your 311 Online experience, please take a moment to
complete a feedback form. 311
Online Feedback Form
Calling 311 If you
need to speak to someone at 311, please call 311 for further assistance. In
any borough of New York City, call 311. Outside New York City, call (212)
NEW-YORK / (212) 639-9675. The TTY Number is (212) 504-4115. As always,
call 911 for emergencies. About 311
Key 311
Terms
Service Request 311 Service Requests are complaints, problems and
cases that can be submitted online or by dialing 311. Service Requests are sent
to the appropriate agencies to action after the requests have been
submitted. Find Frequently
Asked Questions about creating Service Requests
Check Service Request Status 311 Online allows you to check the
status of existing Service Requests. It may take up to 24 hours for new Service
Requests to be available and for updates to be reflected. Service Request data
is available for 365 days from the date you submitted the request. Check
the Status of a Service Request
Site Finder 311's Site Finder helps you locate government offices,
non-profit providers, and recreation opportunities in your community. Use Site
Finder to search for information by ZIP code, borough, category, or site
name. Go to Site
Finder
