DCA takes complaints about the 57 industries we license, as well as any New York City business that violates the Consumer Protection Law or other laws enforced by DCA. 

• After DCA reviews a complaint against your business, we contact you by phone or mail to gather additional information and to understand both sides of the issue better. Note: You must respond to written correspondence within 10 days. If you do not respond to DCA staff, DCA may issue a violation to your business. 
  
  
• In many cases, DCA will try to mediate the case between the consumer and you so the complaint can be resolved quickly and amicably. Reminder: Review Ten Things Every Business Should Know to avoid common consumer complaints. 
  
  
• If DCA cannot mediate the case, the complaint will be heard at an administrative hearing. Your business must appear at the hearing. Learn more about the administrative hearing process by downloading Administrative Hearings–A Guide for Businesses