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About DOT
DOT Web Site Visitor's Survey

Please complete this survey about the New York City Department of Transportation's Web site. Your input will help us to refine and develop our Internet services to better meet your needs. Thank you for your time.

Please do not use this form if you need an answer to a specific question or to report a problem. Instead, please visit our Report a Problem page.

*Required fields must be completed before submission.

Please tell us a little bit about yourself:
Age
Under 18 18-21 22-30 31-40
41-50 51-60 61-70 71+

Gender
Female Male

Location Zip/Postal Code

*Email:
 (Required)

Disability
We strive to make this Web site accessible to all visitors. Please help us by telling us if you have a disability which affects the way you interact with our Web site.
Blindness Color Blindness Deafness Mobility Impaired Other

Please explain:

Please tell us a little bit about how you access the DOT Web site:

What type of internet connection do you use most often to access DOT's Web site? (Please check all that apply)
Dial-up modem High speed DSL or cable modem
Network in an office Public network (library, school, cafe, etc.)
Public wifi site Mobile device (Blackberry, Treo, i-Phone, etc.)

Do you ever connect to the internet via a mobile device? If so how?
Never iPhone Blackberry
Treo Other Cell Phone Other

What web browser do you use more often?
Internet Explorer Firefox Safari
Opera Netscape Other

How did you get to the DOT's Web site?
Link from New York City's Web site (nyc.gov) Search engine (Lycos, Yahoo, etc.)

Link from another site
(please specify)
Other
(please explain)

Please tell us a little bit about your experience using the DOT Web site:
How often do you visit the DOT site?
Daily Weekly Monthly Less than once a month Almost never

What did you come to the Web site to do? (Please check all that apply)
Find traffic information or alerts
Find out about parking
Buy a parking card
Find Street Cleaning/Alternate Side Parking Regulations
Find the Staten Island Ferry Schedule
Find a map
Find out about employment or business opportunities
Report a problem
Find out about a project in my community
Research purposes

Other (please describe)

Did you find what you were looking for?
Yes No

Please indicate your level of agreement or disagreement with the statements below
(1 = strongly disagree, 5 = strongly agree)
It was easy to find the information I was looking for on the Web site. 1 2 3 4 5
 
The site was easy to navigate. 1 2 3 4 5
 
I find the information on the site useful and up-to-date. 1 2 3 4 5
 
The Web site homepage helps me find what I am looking for quickly. 1 2 3 4 5
 
After visiting the site my impression of DOT's customer service has improved. 1 2 3 4 5
 
I like the way the Web site looks. 1 2 3 4 5
 
I plan to visit this site again. 1 2 3 4 5

What features would you most like to see added to DOT's Web site? (Please check all that apply)
Advanced search functionality
Video content
Street maps with locations of parking garages, truck routes and bike routes
One-stop form for reporting problems
More robust online permitting system
More information about commuting options and trip planning
More interest-oriented Email lists
Text message alert systems for traffic advisories and other information

Other (please describe)

How else can we improve this website? Please leave your comments and suggestions below:

Get special alerts and updates on DOT projects, register for DOT
e-newsletter on a variety of travel and transportation topics.

Did you visit DOT's Real Time Traffic Cameras?
Yes. To continue with the Real Time Traffic Cameras Survey, please click here.
No. (Please click the submit button below)

 

DOT'S Real Time Traffic Cameras
The Real-Time Traffic Cameras provide both streaming video and frequently updated still images from key locations throughout the City.

Did you view the live video of traffic conditions or the still photos?
Live video Still photos Both live video and still photos

Why did you use this feature?
To help plan travel to and from work To help plan my leisure travel For general interest

Other:

Was it helpful?
Very helpful Somewhat helpful Not helpful

How often do you plan to use this feature?
Daily Weekly Monthly Less than once a month

Almost never

Where else do you get your traffic information? (Please check all that apply)
Radio Television Other websites (such as Yahoo Traffic or Google Maps)
Email updates
(please specify from where)
Other (please specify)

Where did you access this site from?
Home Office Portable computer Mobile Device (Blackberry, Treo, i-Phone, etc.) School

Other:

When do you use this feature? (Please check all that apply)
am Drive pm Drive Both am and pm Weekends
Evenings All of the above Other

We want to improve our real time traffic information.
What other features would help you plan your route and deal with traffic?

Get special alerts and updates on DOT projects, register for DOT
e-newsletters on a variety of travel and transportation topics.

 

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